Support
How can we help?
Most questions are answered below. If yours isn't, a real person will reply.
Using an Amazon Fire tablet or Fire TV Stick
Both have the Silk web browser, so there is nothing to install. A Fire TV Stick also turns any HDMI monitor or TV into a display.
- Open Silk on the Fire device.
- Go to inklyng.app/go. On a Fire TV Stick, use the remote's on-screen keyboard, or ask Alexa to open the page.
- On your phone or computer, open the display's Settings tab in Inklyng and copy its 6-character code. Type it into the Fire device. A code works once and runs out after 5 minutes.
- To keep it on all day, plug the Fire device in. On a Fire TV Stick, turn the screensaver off (Settings → Display & Sounds → Screensaver). On a Fire tablet, choose the longest screen timeout (Settings → Display). Menu names vary a little by model.
Common questions
Is there an Inklyng app for iPad?
Yes. Inklyng for iPad is a free app you download from the Apple App Store. It runs natively on any iPad with iPadOS 17 or later. An iPad that cannot update that far can still show Inklyng in Safari: add it as a Web Browser display.
Is there an Inklyng app for Apple TV?
Yes. On the Apple TV open the App Store, search for Inklyng and choose Get. The app shows a 6-digit code. On your phone or computer, log in, choose Add display, then Apple TV, and type the code. The code expires after 30 minutes; reopening the app shows a new one. It works on Apple TV 4K and Apple TV HD.
My e-ink display won't connect.
Start here, in this order:
- Read what the display says. It shows a message when something is wrong. Find it in the list below.
- Charge it and press the side button. A flat battery gives a display that looks fine (e-ink keeps its last picture) but is switched off.
- Check your Wi-Fi. It must be a 2.4 GHz network. If you changed your router or Wi-Fi password, the display needs the new one.
- Still stuck? Reset it, as a last resort. Hold buttons A and C together for 5 seconds. That clears the Wi-Fi and pairing, so you will need a computer to set the Wi-Fi again (Wi-Fi setup page). Don't reset just to clear a faint old picture.
What the display says, and what to do
“Can't reach Wi-Fi. Check your router (2.4 GHz only).”
The display has Wi-Fi saved but can't join it. It keeps trying every minute, so it may recover by itself once the problem is fixed.
- Make sure the router is on and the display is within range.
- Make sure it is the 2.4 GHz network. The display can't join 5 GHz-only networks. Many routers offer both under one name, which is fine.
- Wi-Fi that needs a web page sign-in (hotels, some offices) won't work.
- If you changed the Wi-Fi name or password, reset the display (hold A + C for 5 seconds) and give it the new Wi-Fi from a computer. See “Finish setup on a computer” below.
A 6-digit code on the screen
That's the display asking to be added to your account. In Inklyng choose Add display, pick E-ink, and type the code. The code is how the display and your account find each other.
“Finish setup on a computer” or “Connect to the M5”
The display has no Wi-Fi saved, usually because it was just reset. It needs a computer to learn your Wi-Fi. This takes a few minutes:
- Plug in with a USB data cable. Connect the display straight to a desktop or laptop computer. Many cables only charge, so if nothing happens try another cable. Don't use a USB hub.
- Use Chrome or Edge on a desktop or laptop. Safari, Firefox and phones can't do this step.
- Open the Wi-Fi setup page (inklyng.app/wifi-setup).
- Pick your display in the list your browser shows, choose your home 2.4 GHz Wi-Fi network, and type its password.
- Wait about a minute and a half. The display says “Connected!” and then shows a 6-digit code. A color e-ink redraw takes 10 to 20 seconds.
- Add it in Inklyng. Choose Add display, pick E-ink, and enter the code.
- Remove the old display. The old, grey “offline” entry is still in your list. Open it and remove it.
If your display isn't in the list, try another cable or USB port, or hold the side power button for about 3 seconds while you plug it in.
Stuck on “Connected! Getting your pairing code…”
The display joined your Wi-Fi but hasn't received its code. This should take about a minute and a half. If it has been more than 2 minutes:
- Switch it off completely. Hold the side power button for about 10 seconds.
- Switch it on without holding A or C, and wait 90 seconds.
- Check that inklyng.app opens in a browser on the same Wi-Fi. The display needs a working internet connection to set its clock and to reach Inklyng securely.
- Still nothing? Wait up to an hour. To protect the service, each network can ask for 30 codes an hour. If the display kept retrying, it may need to wait for that to clear.
“Server unreachable. Will retry shortly.”
The display is on Wi-Fi but can't reach Inklyng. It tries again every 30 seconds and keeps the last picture meanwhile.
- Check that other devices on the same Wi-Fi have internet, and that inklyng.app opens in a browser.
- If both are fine, wait a couple of minutes. If it never recovers, reset the display.
“Device removed. This display was removed from your account.”
The display was deleted from your Inklyng account, so it no longer has permission to connect. Reset it by holding A and C for 5 seconds, give it its Wi-Fi again from a computer (see “Finish setup on a computer” above), then add it again with Add display.
It's stuck on a picture and the buttons do nothing
The buttons are: A at the top left, B in the middle of the left side, C on top, and the power button on the side. Hold A and C together for 5 seconds. If it doesn't show “Resetting…”, the display has frozen, so power it off first:
- Power it right off. Hold the side power button for about 10 seconds, let go, wait a few seconds, then press it once to switch on.
- Only then reset it, if you still need to. Switch it off, hold A and C, press the side button, and keep holding A and C for at least 6 seconds. It says “Resetting…”. A reset clears the Wi-Fi, so you will need a computer afterward.
The screen is blank, or shows an old picture
E-ink keeps its picture with the power off, so an old picture doesn't mean it is working. Charge it, press the side button, and wait a minute for it to start. A color e-ink redraw takes 10 to 20 seconds.
Don't reset the display just to get rid of an old picture. A reset clears the Wi-Fi and pairing, and you would need a computer to set it up again.
Ghosting (faint traces of the last picture)
Faint traces of the last picture are normal on color e-ink. It is not a fault, and it doesn't harm the display.
- Clear it: open the display's page and choose Clear screen. The display shows black, white, yellow, red, blue and green for 5 minutes each, and then goes back to your screen. This takes about 30 minutes.
- Clear it automatically: in the display's Settings, turn on Reduce ghosting. More clearing means more redraws, which uses more battery and wears the screen a little more, so leave it off unless you need it.
- Prevent it: light backgrounds show less ghosting than dark ones. Avoid screens with big filled blocks of color. Room temperature is best, because e-ink is slower in the cold.
Resetting and setting it up again
A reset clears the display's Wi-Fi and pairing. Nothing else changes. You will need a computer to give it its Wi-Fi again, so only reset when you have to. Don't reset to fix ghosting or an old picture.
- Hold buttons A (top left) and C (top) together for 5 seconds. You can also hold them while it starts up. The display says “Resetting…” and restarts.
- It asks you to finish setup on a computer. Follow “Finish setup on a computer” above, or go straight to the Wi-Fi setup page.
- After the Wi-Fi connects it shows a 6-digit code. In Inklyng choose Add display, pick E-ink, and enter the code.
- The old, grey “offline” display is still in your list. Open it and remove it.
Good to know
- Buttons: A is top left, B is middle left, C is on top. The side button is power.
- How often it checks in: about once a minute when plugged in, much less often on battery to save power. Inklyng shows a plugged-in display as offline after 4 minutes, and one on battery after 40.
- Test it: on the display's page, Test screen sends a picture. Give it a minute or two.
Still not working? Contact us and tell us what the display says.
Can I use Inklyng as a digital photo frame?
Yes. Add your photos on the Photo Frame screen, crop each one for the display, and choose how often it changes. Any display works: an old iPad, an Apple TV, a TV or an e-ink panel. You can also mix photos with weather and other screens in one playlist.
How do I add a display?
Log in, choose Add display, then pick what you have: Apple TV, iPad, Web Browser or E-ink. We show exactly what to do next for that type.
Which displays does Inklyng work with?
When you choose Add display, there are four kinds to pick from:
- Apple TV: an Apple TV 4K or Apple TV HD, using the Inklyng app.
- iPad: the free Inklyng app from the Apple App Store, which runs natively on any iPad with iPadOS 17 or later, from the mini to the 13-inch Pro. Older iPads can use the Web Browser option instead.
- Web Browser: any TV, computer, tablet or phone that can open a web page, such as a smart TV, a Fire TV Stick, a Fire tablet or a Chromebook. A computer monitor works too, with a Fire TV Stick plugged into it.
- E-ink: the M5Stack M5PaperColor color e-ink display. Other e-ink models are not supported. An e-ink reader that has a web browser can also be added here, but we haven't tested one yet.
How do I connect a TV or other screen with a browser?
Three ways, all from the display's Settings tab: scan the QR code with the screen's camera, open the link, or go to inklyng.app/go on the screen and type the 6-character code. A code works once and runs out after 5 minutes. You can also have a link emailed to the screen.
Can I turn a computer monitor into a display?
Yes. Any monitor with an HDMI port can be an Inklyng display. Plug in an Amazon Fire TV Stick and follow the Amazon Fire steps on this page. It makes the monitor show Inklyng full screen.
How do I stop an iPad being used for anything else?
Use Apple's Guided Access. The display's page has a short guide: Settings → Accessibility → Guided Access, set a passcode, then triple-click the top button while Inklyng is open.
The screen says it can't reach Inklyng.
Check the Wi-Fi first. A browser screen retries by itself every 30 seconds, so it recovers when the network does. If it says it needs a new code, the old link was replaced: open the display's page and get a new link or code.
Why doesn't my iPad show battery or Wi-Fi strength?
The Inklyng iPad app reports its battery. If the iPad shows Inklyng in Safari instead, Safari does not let web pages read the battery or Wi-Fi strength. Displays with their own software, such as e-ink panels, also report them.
Nothing changed on my e-ink display.
See My e-ink display won't connect in this list. E-ink only redraws when the picture changes, and checks in every few minutes to save battery. Use Test screen on the display's page to send a picture, and give it a minute or two. Make sure it's charged and connected to Wi-Fi.
How do I change what a display shows?
Open the display and use the Screens tab: choose which screens are in its playlist, and how long each stays. Use Show now to jump to one straight away.
Why is the weather radar missing?
Radar covers the continental United States. Elsewhere the screen shows the sun's path instead. On a screen that can animate, the radar plays as a loop of the last few hours.
Can I log a device out?
Yes. In Settings → Password & log out you can see every phone and computer that is logged in, and every connected screen, and log any of them out.
How do I reset my password?
Use Forgot your password? on the log-in page, or Settings → Password & log out. We email a reset link.
How do I delete my account?
Go to Settings → Password & log out → Delete your account, enter your password and confirm. Your account, displays, photos, messages and settings are deleted straight away. If you can't log in, email privacy@inklyng.app from your account's address.
Still stuck?
Write to support@inklyng.app or use the contact form. Tell us which display you're using and what you see, and we'll take it from there.